Shipping & Returns

Chad’s Wicks candles are made to order. Each order is produced after checkout, then packed and handed to the carrier.

Processing time

Most candle orders are expected to enter production within 1–3 business days after payment clears.
Production timing can vary during weekends, holidays, inventory changes, or high-volume periods.
You will receive order and shipping updates at the email used during checkout when tracking is available.

Shipping

Shipping rates are calculated at checkout based on the selected option and destination.
Carrier transit times are estimates and can be affected by weather, local delivery conditions, or carrier delays.
Please double-check your shipping address before placing your order. If the address is wrong, email support@chadswix.com as quickly as possible.

Damaged, wrong, or defective orders

If your candle arrives damaged, defective, or different from what you ordered, email support@chadswix.com within 7 days of delivery.

Please include your order number, the email used at checkout, a short description of the issue, and clear photos of the product and packaging. We will review the issue and, when appropriate, arrange a replacement or other reasonable fix.

Returns and cancellations

Because candles are made to order, returns for scent preference, buyer’s remorse, or opened/used products may be limited.
Cancellation requests should be sent as soon as possible. Once an order enters production, cancellation may not be available.
We do not ask customers to return damaged candles unless support specifically requests it during review.

Safety note

Always burn candles on a stable, heat-resistant surface, away from drafts, pets, children, and anything flammable. Never leave a burning candle unattended.

Need help?

For order questions, shipping questions, or product issues, contact support@chadswix.com. Chad’s Wicks operates under Chad’s Wicks.